Terms & Condition

Jimmy Wonderland’s Publication/Merchandise (collectively, “product” or “merchandise”)

Order

Jimmy Wonderland reserves the right to refuse registration of an order from a potential customer, or to terminate the registration of any customer’s order, at any time for any reason whatsoever.

Any order you make for Jimmy Wonderland’s product is an offer by you to purchase such product (subject to these Terms and Conditions) shown in Jimmy Wonderland website, and acceptance of any order is at Jimmy Wonderland Shop sole discretion. An order is deemed to have been accepted by Jimmy Wonderland only when you receive our email confirmation to this effect.

Whilst Jimmy Wonderland will use its best effort to ensure that an accepted order is correctly and satisfactorily fulfilled, Jimmy Wonderland reserves the right to decline to fulfill an accepted order in whole or in part ifJimmy Wonderland is unable to supply some or all items of an order because of unavailability or any unforeseen change of the product, or for any uncontrollable conditions. In such cases, Jimmy Wonderland will contact you and ask you to amend your order. Should you have any difficulty in placing your order on-line, please email inquiry to shop.cs@jimmywonderland.com

Merchandise listed on this website are available while stock lasts.

Jimmy Wonderland reserves the right to decline to accept any order Jimmy Wonderland may consider unreliable based on the user’s history.

Delivery

Product will be delivered to the address indicated by you at the time of making the order. Delivery will only be made to the address indicated by you and Jimmy Wonderland will not be responsible for delivery to an incorrect or outdated address.

All delivery shall be subject to the terms and conditions of the courier and Jimmy Wonderland will have no liability arising from any loss or damages of such delivery.

If any part of an order is found to be missing or incorrect, please email Jimmy Wonderland immediately at shop.cs@jimmywonderland.com

Liability

The liability of Jimmy Wonderland in contract, tort (including, without limitation, negligence) or otherwise in respect of any product/merchandise delivered or otherwise in connection with an order or for any loss, injury or damage attributable directly or indirectly thereto will at the sole option of Jimmy Wonderland, be limited to: (a) delivering replacement product (at Jimmy Wonderland’s expense); or (b) refunding any sums paid to for the product.

Jimmy Wonderland shall not be liable (whether or not caused by Jimmy Wonderland’s negligence) for any direct, indirect, incidental, or consequential damages for loss of revenue, profit, goodwill, or opportunity suffered or incurred by you in respect of any product delivered or otherwise in connection with an order.

Jimmy Wonderland shall not be liable for any loss, injury or damage (including any damages arising in contract, tort (including negligence) or otherwise) attributable directly or indirectly to any use of or inability to use the Jimmy Wonderland Order website by any users including (but not limited to) (i) any inaccessibility or malfunctioning of the website; (ii) any errors, mistakes, or inaccuracies of contents of the website;(iii) any personal injury or property damage (including damage to computer or mobile device) of any nature whatsoever resulting from your access to and use of the website; (iv) any unauthorised access to or use of the website and/or any and all personal information stored therein; or (v) any bugs, viruses or the like which may be passed to your computer from the website.

In no event shall Jimmy Wonderland be held liable for any delay or failure in its performance of the order/delivery requested in this website resulting directly or indirectly from acts of nature or causes beyond its reasonable control including, without limitation, internet failures, computer equipment failures, telecommunication equipment failures, electrical power failures, strikes, labour disputes, fires, war, riot, civil commotion, floods, storms, explosions, acts of God or delays or non-performance by third parties.

Title & Risk

Jimmy Wonderland shall retain full title and ownership of the product until complete payment of the price and incidental costs and charges are made by you and Jimmy Wonderland has received them. Legal ownership of the product will immediately revert toJimmy Wonderland if Jimmy Wonderland refund any such payment to you or Jimmy Wonderland if the product is exceptionally at Jimmy Wonderland’s sole discretion accepted by Jimmy Wonderland for exchange or return. All risk of and relating to the product shall pass to you upon delivery of the purchased product or, at the time the product is delivered (or delivery is attempted) in accordance with your instructions.

No Warranty

Jimmy Wonderland makes no representations or warranties of any kind whatsoever, express or implied, in connection with these Terms and Conditions, the website, the product and/or any services, including warranties of quality, fitness for a particular purpose.Jimmy Wonderland does not warrant or guarantee the correctness, reliability, completeness or timeliness of any material or product sold at this website and, without limitation, Jimmy Wonderland does not represent or warrant that product description, colours or other contents are complete, correct or error-free.

Intellectual Property

You acknowledge and agree that all intellectual property and other proprietary rights including copyright and trademark and all technical, business and similar information (including logos, text, documents, data compilations, graphics, designs, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof and other materials relating to the product) available on this website created by Jimmy Wonderland and/or (as applicable) our licensors shall be and shall remain Jimmy Wonderland’s property (or the property of Jimmy Wonderland’s licensors, as applicable). All such rights are reserved.

Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong. The courts of Hong Kong shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and Conditions.

If for any reason a court finds any provision of these Terms and Conditions to be invalid, illegal or unenforceable, the remainder of these Terms and Conditions will continue and have full force and effect.

Complaints

Jimmy Wonderland will try to resolve any disputes when they first arise. In the unlikely event that you have any complaints about any product purchased by you from the website, you can contact Jimmy Wonderland at shop.cs@jimmywonderland.com

Data Policy

Jimmy Wonderland respects personal data privacy.

Please refer to our Privacy Policy (which forms part of these Terms and Conditions) to see how we collect, use or disclose personal information that we may collect from you.

Collection of your personal data

Jimmy Wonderland collects your personal data to provide our services to you and to improve customer experience. Please note that it is mandatory for you to provide personal data marked with asterisks. In the event that you do not provide such personal data, we may not be able to provide you with certain information, materials and/or your requested services.

Purposes of personal data collection and usage

We will use your personal data for one or more of the following purposes: -

for processing your service requests (i.e. event registration, ticket purchase, e-newsletter subscription, product purchase, WiFi usage, account registration, member registration, venue booking, donation, etc.) with us and provide you with the services;
for facilitating communications between you and Jimmy Wonderland staff in respect of your service requests;
for enhancing your experience of Jimmy Wonderland with programmes and offerings that are of interest;
for notifying you of changes to our services that may affect you;
for responding to and following up on your enquiries;

for conducting statistical analysis, research, surveys, quality assurance and review; and if you give your consent for direct marketing: -

for communicating with you on events, services, promotions, and special offers of ;
for communicating with you for potential support to Jimmy Wonderland; and
for other purposes directly relating to any of the above.

We will collect and combine information you provide to us through various channels, such as online channels like websites, offline channels like physical application forms, or publicly available information about you. We use this information to help improve your experience and communicate with you about events and offerings that may be of interest.

Use of personal data

The personal data collected will be used only for purposes as stated above. We will never sell or rent your information with any other organization outside Jimmy Wonderland. We will ask for your consent to share personal information with third parties (except for those already listed out in this Statement). We require all service providers to respect the security of your personal data and comply with the Personal Data (Privacy) Ordinance (Cap. 486 of the laws of Hong Kong SAR) (‘the Ordinance’). We do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We may transfer your personal data outside of Hong Kong for necessary handling, processing or storage.

Data access and correction request

You have the right to request access to and correction of your personal data held by Jimmy Wonderland. Such a request should be made in writing to shop.cs@jimmywonderland.com or by post to the address: Unit C, 6/F, Phase 1,Kwun Tong Industrial Centre, 472- 484 Kwun Tong Road. Kwun Tong, Kowloon. For details of our privacy policy, you may refer to the Privacy Policy.

Use of data in direct marketing

We intend to use your personal data in direct marketing, and we may not use your personal data unless we have received your consent (which includes an indication of no objection to the intended use).

We may use your name, contact details (such as email address), preferences and interests and transaction data for providing you with information that is of interest on events, services, promotions, and special offers. Please indicate your consent or no objection for such use in the relevant online or offline forms at the time of collection of your information.

Security of personal data

Jimmy Wonderland observes strictly the relevant security standards and regulations. Security arrangements will be reviewed regularly to ensure that personal data is protected against loss and unauthorized or accidental access, use, disclosure, modification and erasure. The security arrangements include, without limitation, the following: -

1) restriction of access to personal data on a ‘need-to-know’ basis;
2) regular review and enhancement of security measures for protection of personal data in the servers, user computers, or transmission of electronic messages;
3) regular change of passwords for IT facilities, or accounting and personnel systems;
4) encryption of all backup tapes that are to be transported to offsite storage;
5) limited staff access rights to office areas storing confidential information; and
6) provision of clear guidelines to staff as to the types of data that may or may not be disclosed to an enquirer and implementation of appropriate identity verification procedures to confirm the enquirer’s identity.

Enquiries

Any enquiries regarding personal data privacy policy and practice may be addressed to the Jimmy Wonderland Office at the above correspondence address or via email at shop.cs@jimmywonderland.com